Support Center

Acronis offers fast and expert technical support for all of our products. If you have a problem with one of our products, we'll help you solve it. If you encounter a limitation or bug, please tell us so we can address it in a future version.

Our Support contracts also include maintenance coverage so that active customers are always entitled to use the latest maintenance release or major upgrade. Support and maintenance are included for the first year with perpetual licenses and can be renewed on an annual basis for a percentage of the current product cost. Annual subscription licenses always include support and maintenance. For more information see our Support & Maintenance Guide.

Before contacting us, please check the Latest Releases page to make sure you're using the latest version of our products.

For information on OS X 10.8 Mountain Lion compatibility, please see our knowledge base article.

Check out our product-specific Support pages. We have separate sections for Acronis Access, activEcho, ExtremeZ-IP, MassTransit, ArchiveConnect, ShadowConnect, and mobilEcho, including blogs and a knowledge base.

Technical documentation for activEcho, mobilEcho, ExtremeZ-IP, MassTransit 7.x, and ShadowConnect is available on our new documentation site: http://docs.grouplogic.com.

You can also get updates about our latest releases through our RSS feeds: MassTransit latest releases, ExtremeZ-IP latest releases, ArchiveConnect latest releases.

Click here to open a support case.