IMPORTANT NOTICE: Some versions of Acronis Access, mobilEcho and activEcho are affected by the HeartBleed OpenSSL issue. A patch for this issue and more details are available here: http://kb.acronis.com/content/47016
Acronis offers fast and expert technical support for all of our products. If you have a problem with one of our products, we'll help you solve it. If you encounter a limitation or bug, please tell us so we can address it in a future version.
Our Support contracts also include maintenance coverage so that active customers are always entitled to use the latest maintenance release or major upgrade. Support and maintenance are included for the first year with perpetual licenses and can be renewed on an annual basis for a percentage of the current product cost. Annual subscription licenses always include support and maintenance. For more information see our Support & Maintenance Guide.
Before contacting us, please check the Latest Releases page to make sure you're using the latest version of our products.
For information on OS X 10.8 Mountain Lion compatibility, please see our knowledge base article.
Check out our product-specific Support pages. We have separate sections for Acronis Access, activEcho, ExtremeZ-IP, MassTransit, ArchiveConnect, ShadowConnect, and mobilEcho, including blogs and a knowledge base.
Technical documentation for activEcho, mobilEcho, ExtremeZ-IP, MassTransit 7.x, and ShadowConnect is available on our new documentation site: http://docs.grouplogic.com.