WORD 2008 – Can’t double click to open file
Loading ...- Product:
ExtremeZ-IP - Version:
3.1-5.2.1x5 - Document Type:
Bug - Revised:
6/25/2008 - Reviewed:
6/25/2008
Symptom:
Mac user in Office 2008 SP1 attempts to open a file (.doc/.xls) by double clicking or dragging the file onto the application (Word/Excel). A new blank document opens instead of the file selected.
You can still open such files within the application by choosing: File > Open > {select file}
Steps to Reproduce:
ExtremeZ-IP and Services for Macintosh
- From Windows, create a .doc file and a .xls file. Since the files are created by Windows, the type/creator information should be blank.
- From a Mac client using Office 2008 SP1, connect to the server using AFP and double click to open the file with no type/creator information.
- When no type/creator information exists, both ExtremeZ-IP and SFM will write type/creator codes associated with DOC and XLS extensions recently depricated in Office 2008 SP1.
- Office 2008 SP1 will fail to open files via the Finder (double click/drag onto application).
You can still open such files within the application by choosing: File > Open > {select file}
Cause:
Office 2008 SP1 depricated the type/creator codes historically associated with DOC and XLS files.
Currently, ExtremeZ-IP uses the following values to map DOC and XLS files with blank type/creator codes:
- Word: TYPE=WDBN, CREATOR= MSWD
- Excel: TYPE=XLBN, CREATOR= XCEL
Office 2008 SP1 now requires:
- Word: TYPE=W8BN, CREATOR= MSWD
- Excel: TYPE=XLS8, CREATOR= XCEL
Workaround:
{Updated on 6/25/2008 – see fix}
To work around this issue you can update the default associations within ExtremeZ-IP Administrator > Settings > Type and Creator:
- Add new type/creator codes.
- For DOC, click Add and enter the information: Type: W8BN, Creator: MSWD, Comment: Microsoft Word 2008.
- For XLS, click Add and enter the information: Type: XLS8, Creator: XCEL, Comment: Excel 2008.
- Associate new codes with extensions.
- Select DOC from the pull down list under “Files with MS-DOS Extensions” and while “Microsoft Word 2008″ is selected, click the Associate Button.
- Select XLS from the pull down list under”Files with MS-DOS Extensions” and while “Excel 2008″ is selected, click the Associate Button.
In order for the changes to take effect you will need to restart the ExtremeZ-IP Service.
- Select Start.
- Select Run.
- Right click “ExtremeZ-IP File and Print Server for Macintosh” and select “Restart”.
Type services.msc.
Note:
This workaround is only valid for ExtremeZ-IP and will not fix problems with Services for Macintosh. The workaround for Services for Macintosh is to open the file using: File > Open. Saving the file should correct the type/creator infomation and allow it to be opened by double clicking from that point on.
Fix:
{updated on 6/25/2008}
Microsoft Office 2008 for Mac 12.1.1 Update
http://support.microsoft.com/kb/953822
This update fixes an issue that prevents Microsoft Word 2008 for Mac Service Pack 1 (SP1) from opening Word documents when you double-click the document or when you download the document from a Web site.
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Tags: ExtremeZ-IP