PC Application Fails To Open Files Created By Mac
- Product:
ExtremeZ-IP - Version:
all - Document Type:
Bug - Revised:
3/17/2009 - Reviewed:
3/21/2008
Symptom:
3rd party application files named with certain Unicode characters fail to open.
The same files can be opened on a Mac client using the Mac version of the Application.
This bug has been reported in certain versions of: After Effects, Acrobat Reader and Illustrator.
Steps to Reproduce:
- Create a filename (on a Mac) with the characters: ” * / \ < > ? |
- ExtremeZ-IP will translate such characters to the (ANSI) equivalents: 0x01-0x1F.
- Attempt to open the file on the PC using an application with this bug.
Cause:
Some 3rd party PC applications may not support certain Unicode characters in filenames causing files to fail to open. This is a bug and should be reported to Application Vendor.
Workaround:
There are two options you have to work around this problem.
- Rename file to eliminate unicode characters.
- Enforce filename policies within ExtremeZ-IP to prevent Mac clients from using the following characters in filenames: ” * / \ < > ? |
Fix:
Check with Application vendor for latest release.
Tags: ExtremeZ-IP