PC Application Fails To Open Files Created By Mac

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  • Product:
    ExtremeZ-IP
  • Version:
    all
  • Document Type:
    Bug
  • Revised:
    3/17/2009
  • Reviewed:
    3/21/2008

Symptom:

3rd party application files named with certain Unicode characters fail to open.

The same files can be opened on a Mac client using the Mac version of the Application.

This bug has been reported in certain versions of: After Effects, Acrobat Reader and Illustrator.

Steps to Reproduce:

  1. Create a filename (on a Mac) with the characters: ” * / \ < > ? |
  2. ExtremeZ-IP will translate such characters to the (ANSI) equivalents: 0x01-0x1F.
  3. Attempt to open the file on the PC using an application with this bug.

Cause:

Some 3rd party PC applications may not support certain Unicode characters in filenames causing files to fail to open. This is a bug and should be reported to Application Vendor.

Workaround:

There are two options you have to work around this problem.

  1. Rename file to eliminate unicode characters.
  2. Enforce filename policies within ExtremeZ-IP to prevent Mac clients from using the following characters in filenames: ” * / \ < > ? |

Fix:

Check with Application vendor for latest release.

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