Using FTP to send to Group Logic Support

1 Star2 Stars3 Stars4 Stars5 Stars
Loading...
  • Product:
    ExtremeZ-IP
  • Version:
    NA
  • Document Type:
    Info
  • Revised:
    7/8/2003
  • Reviewed:
    7/8/2003

Summary:

Group Logic Technical Support has provided an FTP account, under which files may be sent to the Group Logic technical support staff.

Prior to sending files to support, it is required that you contact Group Logic to obtain a case number, so that we may begin tracking your issue. Please enclose all files sent to Group Logic support within a ‘wrapper’ folder that contains your case number. This will enable Group Logic support staff to easily locate your files. Please be sure to notify your support representative after you have placed any files on the support FTP server.

Description:

Using a Web Browser:
1. Navigate to the following URL: ftp://support:grouplogic@masstransit.grouplogic.com/Drop_off
2. Drag your uniquely named folder into the browser window

Using an FTP Client:
Server: masstransit.grouplogic.com
Username: support
Password: grouplogic
Navigate to the ‘Drop_Off’ folder, as this is the location to put files destined for support.

Tags: