Why is the Application Client Crashing When I Try To Launch It From My Mac?

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  1. This may be a problem with Apple’s launcher program, as opposed to the installer or the Application Client itself. If you check your console logs on your Mac and see “launcher” errors displayed, this indicates that a combo update download / install from the Apple website will likely resolve this problem.

    Apple has released updates to the Launcher application, but many of the OS updates that a typical user would download from Apple did not contain this particular update. This appears to be a problem when a user has upgraded from Mac OS X 10.4.x to 10.5.x. If a user has done a partial upgrade to the OS at some point, the Launcher may have been left out of the upgrade. As such, any user with this problem should look for the “Combo updater” download for their particular OS. These “combo updates” typically contain full update packages and would contain the updated launcher. 10.5.x users can also install 10.5.7 to solve the issue.

    If you have installed the combo update and are seeing errors for the translate command in the console logs (“translate ??? (???) /usr/libexec/oah/translate” ) this is an issue with Apple’s translate command in: /usr/libexec/oah/translate. There are now replacements available for this at this link: http://www.infinitemac.com/f19/how-to-fix-rosetta-crashing-ppc-applications-t1055/.

  2. If you see errors in the console log referring to Eve3 drivers (Library not loaded: /var/root/Library/Frameworks/Eve3.framework/Versions/A/Eve3) you will need to install them. You can try reinstalling the Application Client, or you can download and install them separately, from: http://www.safenet-inc.com/SupportAndDownloads/Default.aspx?id=6442451596&terms=eve3+drivers

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