Posts Tagged ‘ArchiveConnect’

GroupLogic product compatibility with Windows 8

Wednesday, April 3rd, 2013

Client: Windows 8 is supported by activEcho client 2.7 or later.
Server: Windows 8 is not supported.

AFP-based Servers: ExtremeZ-IP 8.0.3 or later is supported on Windows 8 for use with ArchiveConnect (see below).
SMB-based Servers: Windows 8 has not yet been certified for compatibility with ArchiveConnect

Server: Windows 8 is supported by ExtremeZ-IP 8.0.3 or later.

Server: Windows 8 is not supported.
Windows Web Client: Windows 8 is supported when using the MassTransit 7.2.7 or later web client.

Server: Windows 8 is supported by mobilEcho 4.3 or later.

Using ArchiveConnect with ExtremeZ-IP Network Reshare

Wednesday, June 6th, 2012


ArchiveConnect is fully compatible with ExtremeZ-IP 8.0’s new Network Reshare capability. This feature expands the options for giving Macs access to archive volumes on SMB accessible storage and also provides an excellent workaround for known issues with Mac clients running OS X 10.6.7 and later accessing SMB/CIFS archive volumes.

Network Reshare and ArchiveConnect provide a solution for accessing file archives on NAS storage

Due to an issue in Mac OS X 10.6.7 and later, Macs connecting to SMB accessible archive volumes on file servers or NAS storage are not able to properly recall files. This issue is fully detailed in this related knowledge base article.

By utilizing ExtremeZ-IP Network Reshare to make file archives, previously only available through SMB/CIFS connections, available to Macs using the standard AFP file sharing protocol, this issue can be avoided and Mac file recall behavior is properly managed by ArchiveConnect over the AFP connection.

Additional ArchiveConnct features included in ExtremeZ-IP also provide advantages to using AFP Network Reshare vs. using direct SMB access from Mac clients. An example is a configurable color label that indicates which files shown in the Finder are currently offline.

NetApp specific benefits to using ArchiveConnect with Network Reshare volumes

Before ExtremeZ-IP 8.0 with Network Reshare, Mac SMB access to NetApp archive volumes required the “Assume all SMB files are offline” setting to be configured in ArchiveConnect. This is not necessary when they are reshared through ExtremeZ-IP, so Mac users retain the ability to see thumbnail icons and quick look previews for files that are already online.

GroupLogic Product Compatibility with Apple’s OS X 10.8 Mountain Lion

Friday, June 1st, 2012

We have tested the latest versions of the following products and found that they are compatible with OS X Mountain Lion:

activEcho (tested 2.5)
ArchiveConnect (test 1.2.5)
ExtremeZ-IP (tested 8.0.1)
MassTransit (tested 7.2.7 Web Client)

mobilEcho is unaffected since it consists of server and mobile device components.

If you have any questions or find any issues with our products, please contact us at

For information on compatibility with the OS X 10.7 Lion release, please see

Registry settings for CommVault support with ExtremeZ-IP and ArchiveConnect

Monday, October 3rd, 2011

When configuring ExtremeZ-IP and ArchiveConnect to work with CommVault archives, there are 2 specific registry configurations that need to be made.

1) In the ExtremeZ-IP registry: “ServerUsesRelativeHandles” should be set to 0.


After making this registry change, go to the ExtremeZ-IP Administrator, click the Settings button, and click the “Refresh Registry” button to have this change take effect.

2) In the CommVault registry: “GXHSM_IGNORE_ALT_STREAM_RECALLS” needs to be set to ‘Y’.

This change requires that you restart the CommVault services to take effect.

Files fail to come online when connecting to file system archives using SMB on Mac OS X 10.6.7, 10.6.8 and 10.7

Tuesday, June 28th, 2011

A change Apple introduced starting with Mac OS X 10.6.7 has led to questions about file system archiving support for Macs. The bug was finally fixed in Mac OS X 10.8.2. This article explains the options for previous version of Mac OS X.

What changed in Mac OS X 10.6.7?

Apple made a change in the Mac OS X 10.6.7 update that prevents Macs from using the SMB/CIFS network protocol to recall files that are stored offline with a file system archiving solution. The problem remains in 10.6.8 and 10.7.x Lion.

Is it still possible to use file system archiving from Macs?

Yes if a Mac uses Apple’s native AFP network protocol to connect to the server, instead of the Windows SMB protocol, recalls will continue to work properly.

How can I use AFP with a Windows server?

The AFP protocol can be easily supported on a Windows 2003 or 2008 server by using GroupLogic’s ExtremeZ-IP software on the server. A trial version of ExtremeZ-IP is available on GroupLogic’s web site. Using AFP also offers many other compatibility and performance advantages for Macs.

Do I still need ArchiveConnect?

Yes, if you have Macs accessing file system archiving solutions. ArchiveConnect is designed to allows Macs to browse archived files without triggering unintended mass recalls of offline files. A Mac running ArchiveConnect will work properly if the AFP protocol is used, regardless of the OS X version. However, please note that a Mac using an SMB connection with 10.6.7 or later will not recall files, whether intentional or not, with or without ArchiveConnect. A trial version of ArchiveConnect is available on GroupLogic’s web site.

Will the Mac bug be fixed?

We reported the bug to Apple as Bug ID # 10836961 and it was fixed in Mac OS X 10.8.2.

Where do I go from here?

We recommend that organizations using Macs with file system archiving use ExtremeZ-IP and ArchiveConnect together to give Macs the benefit of AFP along with user-initiated file recalls that work as expected.

Mac OS X 10.4 (Tiger) limitations with ArchiveConnect on StorNext volumes

Tuesday, March 29th, 2011

There are two use-cases that can cause inadvertent recall of files archived via StorNext when using Mac OS X 10.4 clients.

The first is the use of Get Info to view file details.

The second is the use of Column View in Finder.

Both of the above read metadata utilizing methods that are unblockable by the ArchiveConnect software. The workaround for these two issues is to not use them; Get Info is an action that is user-initiated, and Column View is one of several options for viewing file lists in Finder. A better solution is to upgrade to a later version of Mac OS X.

GroupLogic Product Compatibility with Mac OS X 10.7 Lion

Tuesday, March 8th, 2011

We have tested the public release of Mac OS X 10.7 Lion and have updated our products for compatibility with this latest Mac OS release.

If you have any questions or find any issues with our products, please contact us at

activEcho: The Mac activEcho client is fully compatibile with Mac OS X 10.7.

ArchiveConnect: Users of Mac OS X 10.7 will need to upgrade to the ArchiveConnect 1.2.1 or later Mac client software for Lion compatibility.

ExtremeZ-IP: Users of Mac OS X 10.7 will need to upgrade to ExtremeZ-IP 7.2 or later. ExtremeZ-IP 7.2 addresses all known issues with Lion, except for DFS-based home directory support.

If you require support for network home directories that reside in DFS namespaces, we recommend you do not move to Lion yet. Support for DFS home directories on Lion is in progress, but will require an upgrade to a later update release of ExtremeZ-IP and/or Mac OS 10.7.

MassTransit: If you have Web Client users on Mac OS 10.7 Lion and/or using Safari 5.1, you will need to upgrade your MassTransit Server and their Web Clients to version 7.2.4 or later.

Please note that as previously announced, MassTransit Server 6.0.2×28 is expected to be the last server version that runs on Mac OS X and we will not be testing it or updating it for 10.7 compatibility. The migration path for MassTransit Server is to upgrade to MassTransit 7.x on Windows 2003 or 2008.

ShadowConnect: Users of ShadowConnect will need to upgrade to ExtremeZ-IP 7.2 for ShadowConnect compatibility with Lion. The existing ShadowConnect 1.0.2 Mac client software is compatible with Lion.

Group Logic product compatibility with Windows 7 and Mac OS X 10.6 Snow Leopard

Friday, November 6th, 2009

This article summarizes the compatibility status of Group Logic’s products on Windows 7 and Mac OS X 10.6 Snow Leopard.


AFP-based Servers: ExtremeZ-IP 7.0 or later is supported on Windows 7 for use with ArchiveConnect (see below).

SMB-based Servers: Windows 7 has not yet been certified for compatibility with ArchiveConnect, but there are no known issues. Windows 2000, 2003, 2008, XP and Vista are supported.

Client: Mac OS X 10.6 Snow Leopard is supported as of ArchiveConnect 1.0.2. Mac OS X Leopard 10.5.7 or later or Mac OS X Tiger 10.4.11 are also supported.


Server: Windows 7 is supported by ExtremeZ-IP 7.0 or later.

Client: Mac OS X 10.6 Snow Leopard is fully supported as of ExtremeZ-IP 6.0.2 with the exception of the following issue:

  • The ExtremeZ-IP Print Accounting Dialog is not available in 64-bit Applications. The Printer Dialog Extension (PDE) only works on Snow Leopard with 32-bit apps. For now only the Apple built-in apps are 64-bit and even those can be made to run 32-bit mode using a checkbox in the Get Info window.


Server: Windows 2003 and 2008 are supported. Windows 7 is not supported.

Windows Web Client: Windows 7 is supported when using the MassTransit 6.1 or later web client.

Mac Web Client: Mac OS X 10.6 Snow Leopard is fully supported with the MassTransit 6.1 web client and later. The 6.0.2 web client can be used on 10.6 but you must have Rosetta installed and will also need to run Safari in 32-bit mode.

Mac OS X 10.6 Snow Leopard Compatibility Status for ArchiveConnect, ExtremeZ-IP and MassTransit

Monday, August 31st, 2009

This knowledge base article has been replace by a newer one explaining the compatibility status for Group Logic’s products on Snow Leopard and Windows 7.

How Is File Archiving (Or HSM) Different Than Backup?

Tuesday, August 18th, 2009

The differences between file archiving and backup are easy to understand.

Backup is a process of making a copy of a file in a safe place in case the original is lost due to deletion, over-writing, file corruption, disk or other hardware failure or disaster. If a user wants to retrieve a file from a backup, they need to make a request to their IT staff who can search for it and retrieve a copy. The need to involve IT makes the retrieval process slow and expensive.

File archiving is the process of moving infrequently used files to a cheaper storage medium while providing a self-service function that allows end users to search for and retrieve the files. There are several ways to provide this self-service function and a popular approach is to leave a small “stub file” or “placeholder file” in the original location and move a complete copy of the original file to the archive . This stub file is very small, usually a few kilobytes, but it allows the user to easily find the file in its original location. To retrieve a file from the archive, the user simply opens the file and the archiving software retrieves and returns it to its original location. File archiving solutions often provide other functions such as indexed search, data de-duplication and non-repudiation.

Since IT is not involved in the retrieval process, retrieval from a file archiving system is much cheaper and faster than retrieval from a backup system.

ArchiveConnect targets customers using the stub file or placeholder file approach to file archiving.

Learn More
You can learn more about the differences between file archiving and backup by reading these two articles on Wikipedia:


File Archiving (also known as HSM)